Codex Ingenium Contact

Conversations and content

Seeking strategic partners

Conversations, bookings, content. Run without a team.

If a task happens on a screen, ZeroHuman can do it. A WhatsApp AI Agent answers customers, books and takes payment. A Content Engine publishes to Instagram. Two production platforms, one customer journey.

Discuss a partnership See the platforms

  • 2

    Production platforms: conversations and content.

  • 25+

    Languages, detected from the customer's phone number.

  • 60s

    From first message to a confirmed, paid booking.

  • 18months

    Domain engineering behind the two platforms.

01/Our mission

Every task on a screen can and should be automated.

We do not build tools that assist people. We build systems that do the job. Customer service, social media, booking operations, content: if the work needs a keyboard and a screen, the technology to run it autonomously already exists. The zero-employee company is not a vision. It is what we ship.

02/The thesis

Three steps in every customer journey. All of them automated.

From brand discovery to payment, one journey covered by two production platforms and no manual work in between.

  1. Step 1

    Discover

    The Content Engine builds the brand presence. It creates photos, reels, stories and captions, then publishes them on schedule.

    Content Engine

  2. Step 2

    Engage

    A customer messages the venue. The AI replies in their language, shares menus, sends voice replies and holds a natural conversation.

    WhatsApp AI Agent

  3. Step 3

    Convert

    The AI checks live availability, creates the reservation and sends a Stripe checkout link. Confirmed and paid in under 60 seconds.

    Booking and payment

03/Core technology

An agent your customers cannot tell from a person.

Not a chatbot and not a decision tree. A context-aware AI that holds natural conversations, understands intent and takes real business actions, all on WhatsApp.

A customer sends a voice message in German at 2 am. Thirty seconds later they get a voice reply in German, with the table booked and a payment link ready.

  • Full voice conversations

    Receives a voice message, transcribes it, reasons about the request and replies with natural speech in the customer's language. Fully two-way, not a text-to-speech gimmick.

  • Contextual memory

    Holds the whole conversation, the customer's preferences, past interactions and your business documents in context. "Same as last time" just works.

  • 25+ languages, detected automatically

    The language comes from the phone country code. A French tourist gets French, a Japanese group gets Japanese. No menus, no configuration.

  • Document intelligence

    Asked about the menu, it sends the PDF. Asked about pricing, it quotes the price list. Asked about policies, it cites your terms. Always in context, never random.

  • Takes real actions

    It creates bookings, checks live availability, generates payment links and sends confirmations. It does not only answer. It operates the business.

  • Human review built in

    When a request is beyond it, the agent flags it for a person to approve or override with one tap. The customer never notices the handover.

Works for any customer service scenario

  • Restaurant reservations
  • Hotel concierge
  • Appointment booking
  • Product enquiries
  • Order tracking
  • Returns and exchanges
  • Price quotes
  • Tour booking
  • Technical support
  • Insurance claims
  • Property enquiries
  • Event ticketing
  • Fleet management
  • After-sales service
  • Lead qualification

04/The platforms

Two production systems. One integrated vision.

Each platform runs on its own. Together they cover the whole journey from the first impression to the payment.

WhatsApp AI Agent

Turn every WhatsApp message into revenue.

An AI-native platform that handles customer conversations, venue bookings and payments end to end on WhatsApp. Built for any business that talks to customers.

  • Context-aware AI that reasons about availability, pricing and customer history
  • Detects the customer's language from the phone prefix and replies in 25+ languages
  • Two-way voice: receives voice messages, transcribes them, replies with natural speech
  • Real-time venue modelling with tables, beach zones and VIP areas, so double bookings cannot happen
  • Stripe payment links sent inside the conversation
  • Proprietary Go bridge with no per-message API cost
  • Distributed architecture: each account is an isolated process that scales horizontally

Content Engine: Instagram automation

AI builds your entire brand presence.

An autonomous content pipeline that generates, reviews and publishes Instagram posts, reels and stories on a fixed editorial schedule. No content team needed.

  • Multi-agent pipeline: a Creator generates, a Reviewer scores quality, and weak output is rejected and retried automatically
  • Photorealistic AI imagery that is aware of location and product
  • Cinematic reels with Ken Burns motion, Veo 2 video generation and a curated music library
  • Editorial calendar with per-format scheduling for reels, posts and stories at the best times
  • Content guardrails with 50+ banned cliché patterns: no "book now", no "don't miss out"
  • An approval step before publication, with preview and one-tap override
  • Google Drive sync that prefers real media over AI-generated content when it exists

Illustrative conversation, not a customer record.

05/WhatsApp AI in action

From first message to confirmed payment. One conversation.

No app to download, no external link, no friction. Everything happens inside WhatsApp.

  1. Conversation

    The customer writes in any language. The AI detects it, consults the venue knowledge base and replies with text or voice, sharing menus and documents in context.

    25+ languages, voice support

  2. Booking

    The AI checks live availability across tables, zones and time slots, then creates the reservation inline as structured data. Staff type nothing.

    Real-time inventory

  3. Payment

    A Stripe checkout link is generated and sent in the conversation. The customer pays, the booking turns confirmed and the venue is notified.

    Integrated Stripe

06/Case studies

Two live deployments. Zero operators.

The platforms run two real brands today, one on content alone and one on both engines at once.

The Secret · Ghost restaurant

We built a restaurant that does not exist. It has followers.

A ghost fine-dining brand in Bari, entirely AI-generated. Food photography at three-star level, cryptic bilingual captions and cinematic Veo 2 reels, in a chef's-table documentary style with Caravaggio-like chiaroscuro lighting. Eighteen pieces of content a week. The audience is real. Everything else is AI.

thesecretbari.com (opens in a new tab) @thesecret_bari on Instagram (opens in a new tab)

  • 1,200+

    Followers in the first 48 hours

  • 18

    Content pieces per week

  • 47K

    Reel views in the first month

Puglia Yacht Charter · End to end

Instagram and WhatsApp. Both platforms, autonomous.

A luxury yacht charter company running both engines at once. Instagram carries Mediterranean lifestyle content built on real fleet imagery. WhatsApp answers enquiries in 25+ languages, checks yacht availability, shares itineraries and collects deposits through Stripe: from "I want to rent a boat" to payment, with no staff involved.

pugliayachtcharter.com (opens in a new tab) @pugliayachtcharter on Instagram (opens in a new tab)

  • 500+

    Booking enquiries in the first week

  • 82

    Charters confirmed through the AI

  • <12s

    Average WhatsApp response time

  • 34

    Languages served

07/Industries

One platform. Many verticals.

The technology is industry-agnostic. The stack that runs a restaurant can run a fashion brand, a hotel group or a real estate agency.

Hotels, restaurants, beach clubs

Hospitality and dining

The vertical where the platform started. WhatsApp is already the main channel for guest communication across Southern Europe.

On WhatsApp

  • Room service, spa and restaurant requests handled in the guest's own language
  • Live table and beach zone availability, with no double bookings across shifts
  • Pre-arrival upsells such as room upgrades, welcome packages and airport transfers
  • Deposits and prepaid experiences collected by payment link

On Instagram

  • Food, cocktail and room imagery on an editorial schedule
  • Seasonal rotation across summer menus, winter specials and holidays
  • Daily stories for specials and behind-the-scenes kitchen content

Brands, boutiques, e-commerce

Fashion and luxury

WhatsApp is the new clienteling channel and Instagram is the storefront. Both can be run by the same system.

On WhatsApp

  • A personal stylist that suggests matching pieces from the catalogue
  • Size and availability questions answered in seconds
  • Preferences, purchase history and style notes remembered across conversations
  • Waitlists for limited drops, with a message when stock returns

On Instagram

  • Lookbook and flat-lay imagery on the brand schedule
  • Collection launches with teasers, countdowns and reveal reels
  • Atelier content: fabrics, craftsmanship and the design process

Agencies, developers, rentals

Real estate

Property enquiries flood WhatsApp and listings need constant visual content. The platform covers both.

On WhatsApp

  • Instant answers on bedrooms, area, neighbourhood and price from the listing database
  • Viewings scheduled against agent availability, with calendar confirmations
  • Floor plans, energy certificates and tour links sent in context
  • Cold leads re-engaged after 48 hours with matching new listings

On Instagram

  • Property showcase reels and listing announcement posts
  • Market updates on price trends and new developments
  • Neighbourhood spotlights with transport, schools and lifestyle imagery

Dealerships, rentals, service

Automotive

Test drives, financing questions and service appointments already happen on WhatsApp.

On WhatsApp

  • Test drives booked against live inventory and stated preferences
  • Natural language vehicle search, with matching stock sent back
  • Service appointments scheduled with real-time bay availability
  • Preliminary trade-in estimates from photos of the current car

On Instagram

  • New arrival reels with walkarounds and specification overlays
  • Daily "just arrived" stories with a direct enquiry link
  • Seasonal campaigns and brand lifestyle content

Clinics, spas, dental, beauty

Healthcare and wellness

Booking is the highest friction step in healthcare. WhatsApp removes it, and Instagram builds trust.

On WhatsApp

  • Appointments booked against live practitioner availability, with no phone queue
  • Pre-visit intake collected before the patient arrives
  • Post-treatment follow-up and recovery check-ins
  • Insurance and billing questions answered from the document knowledge base

On Instagram

  • Educational content on treatments, prevention and wellbeing
  • Before and after galleries, always with patient consent
  • Facility tours and practitioner spotlights

Tours, activities, attractions

Tourism and experiences

Travellers plan on WhatsApp and discover on Instagram. Both can run on their own.

On WhatsApp

  • Tours presented, dates and group sizes checked, special requests captured
  • Personalised day-by-day itineraries based on budget and taste
  • Group coordination: names, dietary needs and pickup points in one conversation
  • Weather and conditions answered instantly, in the traveller's language

On Instagram

  • Destination photography and atmospheric reels
  • First-person experience highlights with cinematic transitions
  • Local tips and seasonal promotions

Venues, festivals, clubs

Events and nightlife

WhatsApp handles reservations and guest lists, Instagram builds the hype. Both need to run around the clock.

On WhatsApp

  • Table and VIP reservations with live availability and minimum spend
  • Guest lists, plus-one requests and confirmations
  • Ticket sales and upgrades, such as early entry or table packages
  • Dress code, parking and set time questions answered from the knowledge base

On Instagram

  • Lineup reveals, date teasers and countdown stories
  • Atmosphere reels and recap galleries after each night
  • Artist and performer spotlights

Online brands, marketplaces

E-commerce and D2C

WhatsApp converts well in many markets and Instagram works as the product catalogue.

On WhatsApp

  • Recommendations based on preferences, browsing and past purchases
  • Order tracking and delivery updates pushed into the conversation
  • Returns and exchanges handled end to end, with alternatives suggested
  • Abandoned carts followed up with context-aware messages

On Instagram

  • Product imagery from specifications: angles, lifestyle scenes, flat lays
  • Unboxing reels and product reveals
  • Collection launches with timed reveal stories and shopping links

08/Strategic fit

Built to complement, not to compete.

A natural bolt-on for companies already serving the hospitality ecosystem, with two proven platforms and over 18 months of domain engineering already done.

POS and payments

Pre-arrival customer capture

Add WhatsApp booking and an Instagram presence to your POS platform. Capture and convert customers before they walk in, and grow prepaid reservation volume.

Travel and booking

Full-stack venue automation

Give hotels, rentals and experience providers autonomous Instagram marketing and WhatsApp guest communication. Less support load, more direct bookings.

Messaging and AI

Vertical SaaS expansion

Deploy a production-ready vertical on your messaging or AI infrastructure. Built, tested and already running.

09/Seeking strategic partners

Two platforms, ready for a partner.

We are open to strategic partnerships, licensing, enterprise deployments and acquisition conversations. Tell us where you see the fit and we will reply personally.

Reply
Personally, from the team that builds it
Company
OÜ Codex Ingenium Holding, Tallinn

Or write to hello@codexingenium.com

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