Customer journeys
A concierge that never sleeps.
One AI assistant guides every customer from first contact to final review. It answers on WhatsApp, email, web chat and SMS, in the customer's own language, and hands over to your team with the full conversation the moment a person is needed.
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<5s
First response.
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25+
Languages, detected automatically.
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24/7
Availability, every day of the year.
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99.5%
Uptime SLA.
01/The full journey
Every touchpoint covered, from booking to review.
Digital Concierge steps in at each stage with personal, context-aware messages. The routine runs on its own. People step in only when it matters.
Booking
The booking arrives by API or webhook and the customer file opens automatically.
First contact
A personal welcome, written in the customer's native language.
Pre-arrival
Directions, parking and access instructions, delivered before they are needed.
Check-in
Guided self-service access, one clear step at a time.
Stay
An assistant for any request, at any hour.
Review
Feedback collected after the visit, with follow-up where it is needed.
02/Channels
Reach customers where they already are.
The system chooses the best channel for each customer from availability and preference, and falls back to the next one automatically. The conversation never starts over.
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WhatsApp
The primary channel. Text and voice notes, with multi-SIM failover so no single number is a point of failure.
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Email
Customer emails are answered with the same knowledge, tone and context as every other channel.
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Web chat
An embeddable widget for any website. No app to install, ideal for last-minute questions and direct bookings.
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SMS
The universal fallback. It works without a data connection, which matters for international travellers.
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Voice
Phone calls are available together with our AI Voice Agents: natural speech, no hold queue, many languages.
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Operator dashboard
A live control panel with full visibility on every conversation. Take over any chat with one click.
03/Human takeover
Automatic until a person is needed.
The concierge detects urgency on its own and alerts an operator at once. The operator opens the conversation with everything already in front of them and takes over in one click.
- Urgency detected automatically. Problems are flagged before the customer has to ask twice.
- Full context on arrival. The whole conversation, the booking and the language, in one view.
- One-click takeover. The customer keeps the same thread, on the same channel.
04/Core technology
Built to feel human, engineered to scale.
Every component is designed so the experience reads like a real concierge, at the scale of a large operation.
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Proprietary AI engine
A context-aware conversation engine with a knowledge base for each client. Answers are written for your business, never lifted from generic chatbot scripts.
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Automatic multilingual
25+ languages, detected from the phone prefix or the message itself. There is nothing to configure: each customer is answered in their own language.
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Voice concierge
Answers the phone like a person: natural voice, fluid conversation, complex requests handled, in multiple languages.
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Natural chat
Varied response timing, split messages and a human typing rhythm, so a conversation reads like a person wrote it.
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Smart escalation
Urgency is detected automatically and an operator is alerted at once, with the full conversation attached.
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Native multi-location
Each location has its own profile, knowledge base and voice. Scales from 1 to 500+ locations with no drop in quality.
05/Use cases
One platform, any customer journey.
Rentals, restaurants or a medical practice: the journey follows the same pattern of contact, onboarding, service and follow-up. Digital Concierge automates the whole cycle with an assistant that knows your business inside out.
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Hospitality
Hotels, B&Bs and vacation rentals. Guest care from booking to review.
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Restaurants
Reservations, menu questions, dietary needs and feedback after the visit.
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Healthcare
Appointment scheduling, pre-visit preparation and follow-up care instructions.
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Fitness and wellness
Class booking, membership onboarding and trainer coordination.
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Automotive
Service appointments, status updates and vehicle delivery coordination.
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Education
Enrolment assistance, course information and student support.
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Retail
Order tracking, product questions, returns and loyalty programmes.
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Real estate
Property viewings, tenant onboarding, maintenance requests and renewals.
Also works for
- Event management
- Travel agencies
- Coworking spaces
- Marinas and yacht clubs
- Dental clinics
- Beauty salons
- Car rentals
- Insurance agencies
- Law firms
- Veterinary clinics
06/Capacity
Enterprise scale, startup speed.
Designed to operate at volume without any loss in the quality of service.
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500
Locations managed simultaneously.
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200
Active chats, held concurrently.
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50
Voice calls handled simultaneously.
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10K+
Messages a day, without slowdowns.
07/Get started
Automate every conversation.
Tell us about your business. We will build a Digital Concierge around your workflow, your customers and your scale.
- Reply
- Personally, from the team that builds it
- Demo
- Built around your channels and locations
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